Indulgence Luxury Concierge Services

Terms of Service

INDULGENCE GRUP LLC
Florida, United States

Effective date: October 29, 2026

1. Acceptance of the Terms

These Terms of Service ("Terms") govern use of the website of INDULGENCE GRUP LLC ("Indulgence," "we," "us") and requests for private ground transportation services coordinated by Indulgence. By booking or paying for a service, the customer ("you") accepts these Terms, the Cancellation, Refund and Future Service Credit Policy, and the Privacy Policy. If you disagree, do not use the website or purchase the service.

2. Who We Are and Our Role

INDULGENCE GRUP LLC is registered in Florida, United States, and based in Tampa. Indulgence contracts directly with the customer and collects the full service price; confirms bookings and handles changes, cancellations, claims and refunds; and coordinates service with independent ground transportation providers that operate the vehicles.

Providers are independent businesses or professionals selected by Indulgence. They must hold the permits, licenses and insurance required by applicable law. They are not Indulgence employees. Customers should direct all claims to Indulgence, which will handle them with the provider.

3. Services

Indulgence Privé arranges private ground transportation and related concierge requests for journeys in the Dominican Republic, including Punta Cana International Airport (PUJ), Punta Cana, Bávaro, Cap Cana and Las Américas International Airport (SDQ), Santo Domingo. The service area, pickup, destination, vehicle, date, time and passenger count for a particular journey are stated in the written booking confirmation.

4. Bookings, Prices and Payment

Submitting the website transfer planner or an enquiry form requests a proposal; it does not create a paid or confirmed booking. Our team provides the proposed service, total price in USD and any disclosed additional charges before you confirm. This website currently does not collect payment. If a separate payment link or other payment arrangement is provided by our team, its payment requirements and the confirmed service will be stated in your written booking.

Payment covers the full service price. It is not a deposit, advance or partial payment, and no balance remains due.

Additional services requested later, such as route changes, stops or extra time, will be disclosed and accepted before they are provided.

5. Confirmation and Availability

A request, vehicle preference or displayed itinerary is not a guarantee of availability. Your booking is confirmed only when Indulgence provides written confirmation identifying the service and its applicable terms, and any payment requirements stated in that confirmation have been met. Pickup instructions are provided as part of the confirmed arrangements. If a confirmed service becomes unavailable, the Unavailability provision and Section 12 of the Cancellation Policy apply.

6. Cancellations, Changes, No-Shows, Flight Delays and Refunds

These are governed by the Cancellation, Refund and Future Service Credit Policy, which forms part of these Terms. Informational summary, subject to the full Policy: cancellations at least 7 days before service receive a 100% refund; between 72 hours and less than 7 days, a 50% refund and 50% credit; less than 72 hours and no-shows, 100% credit. Flight delays do not incur waiting charges.

7. Customer Responsibilities

  • Provide accurate, complete information: name, phone, email, pickup, destination, date, time, flight number and passenger count.
  • Tell us in advance about children, reduced mobility, oversized luggage, special equipment or pets, which may require a different vehicle subject to availability.
  • Remain available and communicate changes or delays.
  • Wear a seat belt and follow reasonable driver instructions.
  • Be responsible for vehicle damage caused through your fault or that of your companions.

8. Conduct and Safety

The driver or Indulgence may refuse or discontinue service for violent, threatening or unlawful behavior, prohibited items or exceeding vehicle capacity. In such cases, service may be considered rendered, without limiting customer rights that cannot legally be restricted.

9. Force Majeure and Extraordinary Circumstances

Neither party is responsible for failure caused by circumstances beyond its reasonable control, including severe weather, natural disasters, road or airport closures, government restrictions or emergencies. Indulgence will assess each case and offer the remedies described in Section 13 of the Cancellation Policy.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Indulgence's total liability to a customer for a booking is limited to the amount paid for that booking, except for personal injury, willful misconduct, gross negligence or where the law prohibits this limitation. Nothing excludes or limits consumer rights that cannot legally be waived.

11. Intellectual Property

Website content, including trademarks, logos, text, designs and images, belongs to Indulgence or its licensors. It may not be copied or used commercially without written permission.

12. Privacy

Our handling of personal data is described in our Privacy Policy.

13. Electronic Communications

You agree to receive necessary booking communications by email, text message or WhatsApp, including confirmations, changes, reminders and receipts. Promotional messages are sent only with consent and may be discontinued at any time.

14. Governing Law and Jurisdiction

These Terms are governed by Florida law and applicable United States federal law. Disputes not resolved amicably will be submitted to state or federal courts in Hillsborough County, Florida, unless applicable law provides otherwise.

15. Amicable Resolution

Before initiating a bank or card dispute or legal action, please contact us so we can attempt to resolve the issue. We will review legitimate claims in good faith. This does not limit your rights with your bank or card issuer.

16. Changes to These Terms

We may update these Terms for future bookings by publishing a new version and its effective date. Changes do not retroactively affect confirmed bookings unless required by law.

17. Contact

INDULGENCE GRUP LLC · Tampa, Florida, United States
Email: [email protected]
Phone / WhatsApp: +1 (929) 281-6886