Cancellation, Refund & Future Service Credit Policy

INDULGENCE GRUP LLC
Florida, United States

Effective date: October 29, 2026

1. Who We Are

INDULGENCE GRUP LLC is a company registered in Florida, United States, offering and managing private ground transportation in the Dominican Republic.

INDULGENCE GRUP LLC contracts with customers, collects the full service price and handles changes, claims, cancellations and refunds. Transportation is operated by independent providers selected by INDULGENCE GRUP LLC, who must hold the permits, licenses and insurance required by applicable law.

Services covered by this Policy are the confirmed private ground transportation services in the Dominican Republic, and all payments are processed in United States dollars (USD). This Policy applies to bookings made directly through our website, booking system, payment links or other authorized payment channels.

2. Full Payment and Confirmed Booking

Submitting a website planner or enquiry form requests a proposal and does not create a paid or confirmed booking. The website currently does not collect payment. Our team states the service, total USD price, disclosed additional charges and any payment requirements in the written booking confirmation.

All payments to INDULGENCE GRUP LLC cover the full price of the private ground transportation service selected and confirmed by the customer. The total in USD is displayed before payment.

Payment is not a deposit, advance, partial payment or payment toward a future balance. Once payment has been successfully processed and the booking confirmed, no balance remains for the original service. The customer will receive written confirmation from our team containing the service details, total paid when applicable and this Policy.

A booking is confirmed only when Indulgence provides written confirmation identifying the service and its applicable terms, and any payment requirements stated in that confirmation have been met. Payment or a request alone does not replace that written confirmation.

Unavailability: if a confirmed service cannot be provided because the provider or vehicle is unavailable, INDULGENCE GRUP LLC will offer a reasonably equivalent alternative at no extra cost or, at the customer's choice, a 100% monetary refund under Section 12.

3. Cancellation Policy

Each confirmed booking requires us to coordinate and reserve vehicles, drivers, scheduling capacity and other resources with independent providers specifically for the customer. The following conditions apply:

Cancellation periods are measured against the scheduled pickup date and local time at the place where the confirmed service is to be performed.

4. Cancellation at Least 7 Days Before Service

For cancellation 7 days or more before scheduled service, INDULGENCE GRUP LLC will provide a monetary refund of 100% of the amount paid for the canceled service, processed under Section 9.

5. Cancellation Between 72 Hours and Less Than 7 Days

INDULGENCE GRUP LLC will provide a monetary refund equal to 50% of the amount paid and a Future Service Credit for the remaining 50%. Credit may be used under Section 8.

6. Cancellation Less Than 72 Hours Before Service

INDULGENCE GRUP LLC will provide a Future Service Credit equal to 100% of the amount paid. The payment is not forfeited: the full amount remains available as credit toward an eligible future private ground transportation service.

7. No-Shows

A no-show occurs when the customer does not appear at the designated pickup location and does not contact INDULGENCE GRUP LLC or the driver within the waiting periods referenced in Section 10: 60 minutes after actual flight landing for airport pickups, or 30 minutes after the scheduled time for other pickups.

For airport pickups, we will make reasonable efforts to locate or contact the passenger using the booking information. A booking classified as a no-show receives a Future Service Credit equal to 100% of the amount paid.

8. Future Service Credit — 12 Months

Credits issued under this Policy remain valid for 12 consecutive months from the date of issue.

• The credit equals the amount specified in the cancellation resolution.
• It may be applied to eligible future private ground transportation services provided by INDULGENCE GRUP LLC in the Dominican Republic.
• It must be used, and the new booking confirmed, before its expiration date.
• It is not redeemable for cash unless required by applicable law.

If the new service costs more, the customer must pay the difference before confirmation. If it costs less, the remaining balance may be used for another eligible service before the original expiration date. Unless applicable law requires otherwise, unused credit expires at the end of the 12-month period.

9. Refund Processing

Approved monetary refunds are processed within a maximum of 3 business days after approval. The customer's bank, card issuer or financial institution may need additional time to post the funds, generally another 5–10 business days, although actual timing may vary.

Where technically possible, refunds are returned to the payment method used for the original transaction.

10. Flight Delays

For airport pickups, we do not charge additional waiting fees when the delay is caused by the customer's scheduled flight, provided correct flight information was supplied at booking. We make reasonable efforts to monitor the flight and coordinate pickup with the updated arrival time. A flight delay alone does not result in an additional waiting charge.

Included waiting time: airport pickups include 60 minutes from the actual landing time of the reported flight; other pickups include a 15-minute grace period after the scheduled time. Additional waiting expressly requested by the customer is charged only if the customer was informed of and accepted the applicable rate in advance. The no-show periods in Section 7 are counted separately.

11. Canceled, Rescheduled or Diverted Flights

If a flight is canceled, rescheduled or diverted to another airport in the Dominican Republic, notify us as soon as reasonably possible. We will make reasonable efforts to accommodate updated flight details. If the change requires a substantially different route, destination, schedule, vehicle or service, any additional cost will be disclosed before the additional service is provided.

12. Cancellation by INDULGENCE GRUP LLC

If we cancel confirmed service for a reason attributable to the company and cannot provide a reasonably equivalent alternative acceptable to the customer, the customer receives a monetary refund of 100% of the amount paid for the unprovided service. We will not retain payment for service that we cancel and do not provide.

13. Extraordinary Circumstances

If service cannot reasonably be provided because of circumstances beyond our reasonable control, including severe weather, government restrictions, road closures, natural disasters, emergencies or other extraordinary circumstances, we will evaluate each situation individually.

Where appropriate, we may offer rescheduling, a Future Service Credit equal to the amount paid and valid for 12 months, or another appropriate remedy permitted by applicable law.

14. Customer Responsibility

Customers must provide accurate and complete passenger name, flight number when applicable, pickup, destination, date and time, contact details, passenger count and special transportation requirements. INDULGENCE GRUP LLC is not responsible for operational difficulties caused by materially inaccurate or incomplete customer information.

15. Requesting a Cancellation, Refund or Credit

Send requests directly to INDULGENCE GRUP LLC at [email protected] or +1 (929) 281-6886 (phone / WhatsApp), Tampa, Florida, United States.

Provide your full name, confirmation number or code, scheduled service date and time, contact information and sufficient details to identify the transaction.

We will respond within a maximum of 2 business days. The date and time we receive the cancellation request determine the applicable cancellation period.

16. Governing Law

This Policy is governed by Florida law and applicable United States federal law. Covered services are the confirmed private ground transportation services in the Dominican Republic. All payments and charges are processed in USD.

17. Payment Disputes

Customers are encouraged to contact us before initiating a dispute about a booking, cancellation, refund or service issue. We will make reasonable efforts to review and resolve legitimate claims. Nothing in this Policy waives or limits rights that cannot legally be waived under applicable law or payment network rules.

18. Acceptance of This Policy

Before confirming a booking and making any required payment, customers will have an opportunity to review this Policy through a visible link or the written arrangements provided by our team. By confirming the booking, the customer acknowledges reviewing and accepting the cancellation, refund and Future Service Credit terms applicable to it.

We may update this Policy for future transactions. Changes do not retroactively modify confirmed booking terms unless required by applicable law.

Business description: Private ground transportation in the Dominican Republic.
Customer Service / Cancellations and Refunds: [email protected] · +1 (929) 281-6886